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Customer Satisfaction Survey

Thank you for taking the time to fill out this survey. VPT is interested in your opinion of our products and services.

Please rate the following VPT products and services with a rating of 1 through 10, with 10 being most satisfied and 1 being least satisfied. If you have a specific comment, please write it in the space provided.

Section I: Sales Service

1. Please rate the promptness of VPT's response to your initial product inquiry:
1   2   3   4   5   6   7   8   9   10  

2. Please rate the VPT order process:
1   2   3   4   5   6   7   8   9   10  

3. Please rate the quality of order status information that may have been provided during the product ordering process:
1   2   3   4   5   6   7   8   9   10  

4. Please list the name of your VPT sales representative:

5. Please rate your overall experience with your sales rep, taking into consideration items including product knowledge and customer service attitude:
1   2   3   4   5   6   7   8   9   10  

6. Additional comments:

Section II: Product Information

1. Please rate the product information you viewed on VPT's Web site, taking into consideration items including quantity of information and quality of information:
1   2   3   4   5   6   7   8   9   10  

2. Please rate the product information you viewed in VPT's datasheets, taking into consideration items including quantity of information and quality of information:
1   2   3   4   5   6   7   8   9   10  

Section III: Delivery Time

1. Was your product delivered when promised?
Yes   No

2. Please rate your satisfaction with the speed of VPT's product delivery:
1   2   3   4   5   6   7   8   9   10  

Section IV: Product Quality

1. Please rate the performance of the product you purchased from VPT, taking into consideration the performance parameters listed on the product documentation and the ease of integration into your design:
1   2   3   4   5   6   7   8   9   10 

Section V: Product Documentation

1. Please rate the accuracy of the product documentation you received with your product:
1   2   3   4   5   6   7   8   9   10  

2. Did you feel the quantity of information was adequate for your product?
Yes   No  

Section VI: Information Channels

How did you hear about VPT?
Internet
Sales rep call
Ad in Magazine
Article in Magazine
Trade Show
Received something in mail
Received something in e-mail
Referred by friend/coworker
Other

Section VII: Summary

1. Please rate your overall experience with VPT:
1   2   3   4   5   6   7   8   9   10 

2. Please provide any other comments and suggestions that VPT would find helpful in serving your power product needs.



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